In this book, the late Shigeo Shingo explains procedures for understanding problems, generating ideas for solutions, and implementing them. It's utterly brilliant. Dr. Shingo lays out clear, methodical steps for classifying situations, resources, and problems; "Capturing" the problem (that is, making sure you know just what the problem is, and what causes it); generating ideas for improvement; and implementing chosen ideas, including persuading others to go along with the change. It's full of "anecdotes", not as 'Well that reminds me of the time . . .', but to make the point he discusses clear and comprehensible.I started reading this book, and bought a copy before I was half-finished. It would have been worth the money if the last half had been blank pages. Really, I rave about this. The only thing I know that compares with it are Scheinkopf's Thinking for a Change: Putting the TOC Thinking Processes to Use (The CRC Press Series on Constraints Management), Goldratt's It's Not Luck, and Detmeirer's The Logical Thinking Process: A Systems Approach to Complex Problem Solving, but of the four, this is my favorite.My highest recommendation. I wish I'd had a copy when I was a fast-food manager.